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Spotlight on Amir Mahmood

Amir Mahmood is a Service Assurance Technician, part of the team responsible for troubleshooting customer problems and providing exceptional customer service.He says “Working at SCG South West I find the environment very positive and the team are fantastic to work alongside. The job never gets boring as the issue is never the same!I’ve always been […]

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Spotlight on Mohima Hussain

Mohima Hussain is a Customer Relations Executive, one of the lovely people in direct liaison with our customers, providing the exceptional service that SCG SW is known for. She says “Listening to our customers and understanding them and their business to ensure we give them a bespoke service is key. I love working with SCG […]

Sam Ryall SCG SW

Spotlight on Sam Ryall

Sam is one of the primary installation/delivery engineers and is responsible for ensuring smooth transition of different services, IT, Network and VoIP. This may sound technical, but Sam strips out the technical jargon and keeps our customers up to date in plain English, ensuring they understand what is going on at every stage of their […]

Spotlight on Kehinde Adesulure

Kehinde is one of our Project Coordinators, who prioritises assuring our customers that he is available to help with their needs and there to make them happy. “I do this by prioritising every customer’s need by trying to meet each customer’s deadline, with regular communication either via email or phone to update the customer. The […]

Melanie Davidson

Spotlight on Melanie Davidson

Melanie is one of the lovely people liaising with our customers, providing excellent service for new and upgrading customers alike. She says “Building relationships and keeping our customers updated on current products and services is my bread and butter. It is so rewarding to see a happy and valued customer, with all their business needs […]

Archie Pinnell

Spotlight on Archie Pinnell

Archie Pinnell is a recent addition to the Service Assurance Technician team and is already getting stuck into solving customer problems! “My proudest moment at SCG South West would have to be when I completed and closed my first ticket on my own. I had been shadowing the team for a few days gaining an […]

Luke Withey

Spotlight on Luke Withey

Luke is one of our wonderful Service Assurance Technicians, and he works on the majority of our products without any outside help thanks to his wide and varied skill set. This means that he is able to resolve issues for our customers as quickly as possible. “The job is so varied and every day is […]

Terri Jackson

Spotlight on Terri Jackson

Although Terri is not directly in a customer focused role, she notes that every one of our team work toward giving our customers the best service possible. “All of our internal processes work to keep our teams efficient and I am one of the cogs in the wheel supporting our senior management team to ensure […]

Michelle Watson

Spotlight on Michelle Watson

When it comes to doing what we do, it’s often our customer service team that you’ll encounter. Michelle is one of the friendly voices you hear answering the phones when you ring with an enquiry. She says, “How I answer the call and listen to their query makes a real difference for the customers and […]